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Refund Policy
Effective Date: 11th May 2025
Thank you for shopping on StreetSleek.com.ng. This Refund Policy outlines how refund requests are handled on our platform. By shopping or selling on StreetSleek, you agree to the terms below.
1. General Policy
StreetSleek is a marketplace that connects customers with vendors. Each vendor is responsible for their products, including handling returns and refunds. However, StreetSleek will assist in resolving refund-related disputes when necessary.
2. Eligibility for Refunds
Refunds are only applicable in the following cases:
• You received a wrong item.
• The product delivered was damaged or defective.
• The product delivered was significantly different from what was displayed on the website.
• The product did not arrive after the confirmed delivery timeframe (after investigation and confirmation from the vendor).
Refunds are not guaranteed for cases involving change of mind or buyer’s remorse.
3. Refund Request Procedure
To request a refund, you must:
• Contact us within 48 hours of delivery.
• Provide your order number, photos or video proof (if applicable), and a clear explanation of the issue.
• Email your request to admin@streetsleek.com.ng or send a WhatsApp message to +234 [Insert Number].
After we receive your request, we will contact the vendor and begin an investigation. You will be updated throughout the process.
4. Return of Products
In most cases, the item must be returned in its original condition and packaging before a refund is approved. Return shipping costs may be covered by the vendor if the fault is on their side. If the product is not returned, a refund may be denied unless otherwise agreed.
5. Processing Time
Once your refund is approved, the amount will be returned to your original payment method within 7 to 14 business days. Timelines may vary depending on your bank or payment provider.
6. Non-Refundable Items
Refunds will not be issued for:
• Items damaged by the customer after delivery.
• Items returned without proper packaging or proof of issue.
• Items that fall outside the vendor’s return/refund window.
7. Dispute Resolution
StreetSleek will serve as a neutral party to resolve refund-related disputes between customers and vendors. Our final decision will be based on the evidence provided by both parties.
8. Changes to this Policy
We may update this Refund Policy occasionally. When we do, we will revise the “Effective Date” above. Continued use of the platform indicates your acceptance of the updated policy.
9. Contact Us
If you have questions about refunds or your order, contact us:
Email: admin@streetsleek.com.ng
Phone/WhatsApp: +234 704 688 0910
